Terms of sale

TERMS OF SERVICE

Terrapeark 12 Rue des Lilas, 75011 Paris, France

Welcome to Terrapeark. By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order. If you do not agree with any part of these terms, we kindly ask you not to use our website or services.

1. General These Terms of Service apply to all visitors, users, and customers of Terrapeark. We reserve the right to update, change, or replace any part of these terms at any time without prior notice. It is your responsibility to check this page periodically for any changes. Your continued use of our website following the posting of any changes constitutes your acceptance of those changes.

2. Our Products At Terrapeark, we specialize in high-quality outdoor and indoor furniture solutions including egg chairs, hanging swing chairs, patio bistro sets, and a wide range of other furniture and cushion products. We make every effort to display our products as accurately as possible, including colors, dimensions, and descriptions. However, we cannot guarantee that your device screen will display colors with complete accuracy. We reserve the right to modify or discontinue any product at any time without notice.

3. Pricing All prices listed on our website are in Euros and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change our prices at any time without prior notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you immediately if this occurs. Shipping costs are not included in the product price and will be calculated and displayed at checkout.

4. Orders & Payment By placing an order on our website, you confirm that you are at least 18 years of age and that all information you provide is accurate and complete. We accept payment through all major payment methods available at checkout. Your order is confirmed only after payment has been successfully processed. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, incorrect pricing, or product unavailability. If your payment is declined, your order will not be processed and you will be notified accordingly.

5. Shipping & Delivery We deliver to France and across Europe. All orders are processed within 1–3 business days after payment confirmation. Delivery times vary depending on your location and the size of your order. For full details on our shipping process, delivery times, and costs, please refer to our Shipping Policy. Terrapeark is not responsible for delays caused by carriers, customs, or other factors beyond our control.

6. Returns & Refunds We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery, provided the item is unused and in its original packaging. For full details on our return and refund process, please refer to our Refund Policy. Terrapeark reserves the right to refuse a return if the item does not meet our return eligibility criteria.

7. Warranty Our products are covered by a manufacturer's warranty where applicable. The duration and terms of the warranty vary depending on the product. If you experience any issues with your product that you believe are covered under warranty, please contact us at support@terrapeark.com with your order number and a description of the issue. We will assess your claim and respond as quickly as possible.

8. Intellectual Property All content on our website, including but not limited to text, images, logos, product descriptions, and graphics, is the property of Terrapeark and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any of our content without our prior written permission. Any unauthorized use of our intellectual property may result in legal action.

9. Limitation of Liability Terrapeark shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, including but not limited to loss of data, loss of profits, or damage to property. Our total liability to you in connection with any order shall not exceed the amount paid by you for that order. We do not accept responsibility for any harm or damage resulting from the misuse or improper assembly of our products.

10. Privacy We are committed to protecting your personal information. Any personal data you provide when using our website or placing an order will be handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our Privacy Policy. We do not sell or share your personal information with third parties for marketing purposes.

11. Third-Party Links Our website may contain links to third-party websites for your convenience and reference. These links do not imply any endorsement or affiliation with those websites. Terrapeark is not responsible for the content, accuracy, or practices of any third-party websites and we encourage you to review their terms and privacy policies before using them.

12. Governing Law These Terms of Service are governed by and construed in accordance with the laws of France. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of France. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to be valid and enforceable.

13. Changes to Terms We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review these terms regularly to stay informed of any updates. Your continued use of our website after any changes have been posted constitutes your acceptance of the revised terms.

14. Contact Us If you have any questions or concerns regarding these Terms of Service, please do not hesitate to contact us. Our customer service team is always available to assist you.

📧 support@terrapeark.com 🌐 terrapeark.site 📍 12 Rue des Lilas, 75011 Paris, France